1.) Which locations can I use the Dukani Services?

At the moment we are in the process of expanding to all the major towns in the Country. To see a detailed listing, please visit our locator site here to view all the available locations by City.

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2.) How can I become part of the mailing list?

We encourage customers to signup for our periodic email promotions whereby you will be receiving frequent specials from our various stores on the items they offer for sale at discounted prices, other special promotions may apply like discount hotel stays and airline discounts, special arrangement with Kenya Airways and other bus services to destinations within the country.

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3.) How can I purchase Dukani gift cards?

All Dukani stores affiliates will carry $10, $20, $25, & $50 gift cards. Cards are available at all registers and at our Customer Service Desk also will be availabl;e for purchase online at our stores. For more information regarding discounts on large quantity purchases, please call our customer service Monday through Friday - 9 A.M. to 5 P.M.

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4.) Why can't I find "My Dukani Savings"?

In response to strong consumer demand, we recently added the ability to view each Dukani store's online catalogue. Response to this new feature has been tremendously positive. At the same time, usage of the personal circular and other features of My Dukani Savings has remained low. As a result, we have decided to continue providing you with My Dukani Savings.

If you have not already looked at your store's weekly circular online, click here.

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5.) As a shopper do I get charged any fee to shop at Dukani ?

No, we do not charge shopper any fee, it is free. Come one and come all. View all the products we have and you can buy as many as you wish. We only charge you for the products you purchase. If you do not buy anything you pay nothing. No membership fee and no commitment fee as a shopper at Dukani.

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6.) How can I get in touch with Customer Service?

The phone number for Discount  is 1-800-5MNADA or fill in the information here for your our representatives to back you as soon as possible.

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7.) How can I save money at Dukani?

• Sign up for a Dukani card. This card is the key to saving on over 300 specials each week. It also entitles you to receive special targeted coupons delivered to you at the register or in the mail.
• Save your manufacturer coupons and double them at Dukani. (see our double coupon policy for more details)
• Use the special Checkout Coupons delivered through the printers at each register.
• Try our wide selection of low cost, high quality Dukani brands.

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8.) How can I pay for my purchases at Dukani?

• Cash can only be done by customers purchasing in their local respective stores in the country at the local Stores.
• ATM cards with Visa or Master card logo on them.
• Credit Cards (American Express, MasterCard, VISA and Discover)
• Dukani gift cards or Discount cards.

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9.) How do I get a Dukani card?

The fastest way to get a card is to stop by your local Dukani and pick one up. Simply stop by the Service Desk and fill out an application. You'll receive both a card and matching key tag cards for added convenience. Another way to get your Dukani Card is by using our online application. Simply complete the online application form and your cards will be sent to you by mail within 2-3 weeks.

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10.) How do I cash a check at Dukani?

Currently we do not yet offer check cashing privileges at our Dukani locations yet. Things are in the works and it is something we are considering very carefully and will let you know as soon as we avail the service.
 
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11.) What is Dukani's policy on doubling manufacturer coupons?

Manufacturer coupons must be presented before the order is rung up. Only one manufacturer's coupon per item will be accepted. There are no substitutions and the exact item featured on the coupon must be purchased. The coupon cannot be redeemed after the expiration date. Coupons with a face value of over $.99 will not be doubled*. Total redemption may not exceed the retail value of the item. No other food store's coupons are accepted.

* May vary by store location

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12.) What do I do if I have purchased an unsatisfactory product?

Simply return the product to the store where you purchased it with your receipt. Our Customer Service associates will gladly refund or replace the product. If you would like the manufacturer to contact you, please fill out the special form that includes your name, address, telephone number and the reason you are returning the product.

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13.) How does Dukani decide what products to carry?

Our Category Managers and Buyers continually review their categories, market level data, and national information to see where the trends are going in their categories and what National Brand items are successful as a major means of deciding what Private Label products to carry.

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14.) Can I also shop online at Dukani if I happen to be in Kenya ?

Dukani with her affiliate stores do not restrict you to be a Dukani member to shop or you must have a computer to shop online at our store locations. In fact, all you will need to make an online shopping possible is to have a Debit card with a Visa or a master card logo on it to shop on our website. Just remember, the card has to have money to enable you to successfully shop and check out at our store. If you happen to be in the country, Kenya, you can indeed shop by going to a cyber cafe and shop online for you family who may happen to be upcountry or in a different Town. Once done you just send them the confirmation number to enable them to collect the items at a local Supermarket.

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15.) Why do products get moved around?

From time to time, we do make changes in our stores to accommodate new products and dedicate more room to growing categories of products. Some of the changes also are in response to requests or suggestions that we have received from customers. These types of changes often cause a domino affect resulting in many items being relocated. Whenever we make changes, we will post signs letting customers know the new location of the product. We also update the overhead directories and paper directories, which are available at the customer service desk.

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16.) What services does Dukani offer the handicapped shopper?

All stores have two or more motorized shopping carts. Shoppers who would like to use the motorized cart may obtain a key at the Service Desk. We also have special shopping carts that accommodate wheelchairs. Please feel free to ask your Store Manager for help.

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17.) What special services are available at the Dukani service desk?

Our Service Desk offers:

• Prepaid cell phone or LAN line phone cards (also available at each register).
• Western Utility bills payment like cell phone service, electricity bill payments.
• Pre-packaged items for our customers who ordered in advance and waiting to collected..

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18.) Does Dukani have pharmacies in all their stores?

Currently we operate pharmacies in many of our stores. Use our store locator to find the pharmacy closest to you. Drop off your prescription before you begin your shopping trip and it will be ready when you have finished. You can also order your prescription refills online. We accept a wide variety of pharmacy plans and our knowledgeable and friendly pharmacists will be happy to answer any of your questions.

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19.) Why do products get discontinued?

Products may get discontinued for a number of reasons: They have been discontinued by the manufacturer. Products that are not selling well also may be discontinued to provide room for other products that our customers are requesting, or products may be temporarily discontinued on a seasonal basis.

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20.) Why is ground beef sometimes brown on the inside?

The red color that most people associate with fresh meat is simply meat that has been exposed to and combined with oxygen. Pigments found in animal muscle combine with oxygen to give this red color. It is normal to find this red color on the outer portion of ground beef, since this is the part of the meat that is in contact with the oxygen in the air. In addition, it is normal to find that the inner portions are darker in color (brownish or purplish) due to lack of contact with air.

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21.) Is meat left on the counter overnight still safe to eat?

Obey the 2-hour rule. Don't leave perishable foods out of the refrigerator for more than two hours. Keep hot foods (140 degrees or above) and cold foods cold (40 degrees or below).

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22.) How safe is it to Shop online at Dukani ?

Yes, It is indeed very safe to shop at our online store, Dukani.com. We use the latest technology which provide secure computer online shopping environment which encrypts a customer's individual credit card, bank and personal information between the computer where you are working on and the bank or the outside world. We, however, still highly recommend that caution must be taken especially when you are using public computer in a cyber café. Make sure you do not let prying eyes view your personal information or your order number or details. This may cause a breach of your personal security.

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23.) How long does it take for my family to receive my orders?

This will really depend on how quick you are. What we can promise is that it is instantaneous. As soon as you are done shopping and you check out  the items out and paid for them, you should be able to send your folks an SMS or an email or just make a quick phone call. When they receive the order number they can go to their local supermarket and pick the items. Remember, they will have to have the required identification papers and the right answers to the questions you pose when you finished shopping before they can be allowed to collect the merchandize.

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24.) What Paper work will I need to collect Items from a local super market?

A recognized national ID or a passport and a secret word or answer to a question. The ID MUST have a picture of the person collecting the items and the name on the ID or password must match the person's name for which the order is meant to go to. Now, if the above information are not matching and the recipient is not having the right answer to the questions asked by the person who shopped, then that will automatically warrant a denial of the collection of the items.

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25.) Which locations can I use the Dukani services?

At the moment we are in the process of expanding to all the major towns in the Country. To see a detailed listing, please visit our locator site here to view all the available locations by City.

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26.) What causes the inside of tin cans to discolor?

The discoloration is called detinning. Detinning is an interaction between an acidic product such as tomatoes, juices, pickles and sauerkraut, the tin-plate and a small amount of oxygen that is left remaining in the can after it is sealed. This reaction will continue until the oxygen is depleted. The appearance is unpleasant, but it is not harmful in any way.

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27.) What is the shiny glass-like substance sometimes seen in canned fish?

Struvites in canned tuna are often mistaken as glass. Struvite is a phenomenon that occurs during the processing of the fish. It is made up of natural mineral components that precipitates out of fish during the canning process. This is not a harmful situation since the struvite, if swallowed, would dissolve in the stomach. Manufacturers work hard to prevent the formation of struvite.

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28.) What organic foods does Dukani carry?

Dukani caries an increasing number of organic products in our produce, dairy, grocery, bakery and frozen food departments. All our organic foods, including produce, are packaged, in order to be labeled organic food must meet specific government guidelines. They cannot be mixed with non-organic products.

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